Ready Set Service™ is a simple coaching framework that helps busy restaurant teams build daily habits centered on teamwork and guest experience. It is designed to fit seamlessly into the rhythm of a shift, so skill development happens naturally without slowing service down. The goal is to make better hospitality the natural result of stronger team connections.
Inside the program, teams move through 20 micro-lessons delivered over four weeks, with five lessons each week. Each lesson includes a short challenge and reflection designed to spark awareness and create immediate impact on the floor. Optional trainer notes are available for managers who want to guide the process more actively, but the system is flexible enough to work pre-shift, mid-shift, or post-shift depending on the flow of your operation.
Ready Set Service™ is perfect for restaurants that struggle with turnover or rotating FOH teams, general managers who don’t have time to train from scratch every week, trainers who want structure without micromanaging, and owners who want to see stronger service without burning their people out.
The inspiration for Ready Set Service™ comes from nearly thirty years of firsthand experience in the restaurant industry. After working every role from server to general manager, I came to realize that the biggest challenge wasn’t hiring, scheduling, or even sales. The real challenge was consistency. In the middle of constant turnover and the chaos of busy shifts, training often slipped through the cracks. New hires were left to figure things out on their own, while seasoned team members rarely received the refreshers they needed.
That is why I created Ready Set Service™. It is built for the real world: fast, practical, and effective. It helps teams grow without demanding hours of extra training. Because building better habits doesn’t require reinventing the schedule — it just takes the right rhythm.
— Lorenzell Wilson
Founder, Aloha Hospitality Academy LLC
Ready to strengthen your team? Let’s talk about how Ready Set Service™ can support your staff and set a new standard for service. Drop a quick note, and we will set up a time that works for you.