The Service Blueprint™
Tailored consulting and coaching for restaurants ready to raise the bar.
The Service Blueprint™ is a structured consulting program designed for restaurant leaders who want clarity, consistency, and a proven system for staff training. It provides the framework your business needs to move from scattered or inconsistent practices to a clearly defined approach that delivers results. The process begins with a leadership consultation where we take a close look at your current training approach, or build from the ground up if nothing formal is in place. This first step allows us to identify strengths, gaps, and priorities so that we know exactly where to focus.
Once we understand the landscape, we design a plan that is tailored to your goals and specific to your restaurant’s concept. This blueprint outlines the service standards, training modules, and delivery methods that will create consistency for your team. With the plan in place, we then move into live training sessions. These sessions are hands-on, practical, and focused on areas such as front-of-house fundamentals, communication, and guest experience. The goal is to make sure your staff not only understands what is expected, but feels confident applying it in real time.
After the training sessions are complete, we come back for a follow-up evaluation. This includes direct observation, audits, and feedback so that you receive a clear picture of progress. We also provide recommendations for continued success, ensuring that the improvements we set in motion do not fade once the program ends.
For many restaurants, the Service Blueprint™ is the first step toward building a service culture that lasts. It creates a foundation with a clear plan, trained staff, and measurable results. Some clients choose to stop there, while others use it as a springboard into our flagship Pathway to Excellence™ partnership. Either way, the Blueprint delivers a strong structure that raises the bar and creates accountability across your team.
Ready to Start?
The first step is a leadership consultation, where we review your goals and current training approach. From there, we’ll map out your custom Service Blueprint™. Because every restaurant is different, pricing is tailored to factors such as the scope of training, number of employees, and level of ongoing support required.