Every shift tells a story.
Undercover Aloha™ is our guest experience audit program designed for restaurants, cafés, food trucks, retail shops, salons, and other service-based businesses. The goal is simple: capture authentic feedback from real visits that show you exactly how your customers experience your business. Unlike review sites, where most guests stay silent, this program gives you the honest perspective you need to spot strengths, uncover weak points, and reinforce your service culture.
Each visit is carried out by a trained mystery guest who interacts with your team as any regular customer would. There are no staged scripts or gimmicks, just a natural guest experience that focuses on what truly matters: attitude, communication, engagement, professionalism, and consistency. Product quality is not critiqued unless it directly ties into service delivery.
Following each visit, you receive a clear and structured evaluation report that highlights what went well and where things fell short. Your team also benefits directly. The staff member observed is rewarded with a gift card ranging from $10 to $50 based on their performance level. This approach reinforces accountability while recognizing and motivating your team.
Every evaluation comes with a simple improvement sheet that includes actionable steps for elevating service. For businesses that want to go further, optional leadership coaching and staff support can be added to ensure changes stick.
Undercover Aloha™ is more than a secret shopper program. It is a consistent way to see your business through your customers’ eyes, celebrate wins, address challenges, and protect your reputation before small issues turn into bigger problems.
Pricing Options
Monthly Plans
Choose your pace. No contracts. Cancel anytime.
$197/month – 1 visit/month
$397/month – 2 visits/month
$697/month – 4 visits/month
Annual Plans
Pay upfront and save up to 20%.
$1,897/year – 1 visit/month (save $467)
$3,997/year – 2 visits/month (save $767)
$6,797/year – 4 visits/month (save $567)
Frequently Asked Questions (FAQ)
❓Who performs the secret visit?
Trained mystery shoppers with hospitality experience. We don’t use amateurs or bots.
❓Will my staff know they’re being evaluated?
No. All visits are completely anonymous. That’s the point.
❓What do you evaluate?
Only the guest experience—things like attitude, engagement, tone, and responsiveness. We don’t nitpick food or décor unless it affects service.
❓Can I see a sample report first?
Yes. We’ll gladly send you one. Just request it on our contact form.
❓How does the reward system work?
Your staff gets a gift card based on their performance: $10 for minimum service, $25 for solid service, and $50 for rockstar-level effort.
❓What if I disagree with the results?
Our evaluations are observational and behavior-based, not opinion-based. But if you have questions, we’ll review the visit with you.
❓Can I get multiple locations evaluated?
Yes. We offer custom multi-location packages and scaling support for regional operators.